Computer Based Testing FAQ

What changes is NACE International Institute making to its testing process?

Starting in January 2016, NACE International Institute began a multi-year project to transition new and existing Certification exams to a Computer Based Testing (CBT) model. NACE has partnered exclusively with Pearson VUE to leverage Pearson’s worldwide network of more than 5,000 testing centers.

PLEASE NOTE: The answers provided below depend on exam availability at Pearson VUE. Each program will be rolling out CBT exams at different time. Please check the NACE Institute website to see which certification exams are available on CBT -

What are the Identification Requirements at the time of admission to a Pearson VUE test center?

Identification Requirements

  • The first and last name you use to register must match exactly the first and last name on the ID that is presented on test day.
  • All IDs required must be issues by the country in which the candidate is testing. If you do not have the qualifying ID issued from the country that you are testing in, an international travel passport in roman characters from your country of citizenship is required.
  • You are required to present one form of original (on photo copies), valid (unexpired) government issued ID that includes your name, recent recognizable photograph, and signature.

Primary ID

  • International Travel Passport
  • Driver’s License
  • Military ID (Including spouse and dependents)
  • Identification card (national/state/province identity card)
  • Alien registration card (green card, permanent resident, visa)
  • Local language ID (not in Roman characters)-accepted only if issued from the Country the Candidate is testing in

Additional Allowances

  • Expired forms of ID are not acceptable; unless accompanied by valid renewal papers
  • European Union candidates testing within the EU zone may also provide a valid, unexpired EU card as their primary ID.
  • For candidates testing in Japan, an employee or student ID (with at least a name and recent recognizable photo) is acceptable if accompanied with a valid Blue Japanese Health Card.
  • A government issued ID missing a visible signature or that has been embedded signature must be supplemented with an original (no photo copies), valid (unexpired) ID that has at least a matching name and recent recognizable photo, or a matching name and signature (or a valid Blue Japanese Health Card, if testing in Japan)

If you have questions about the ID you are required to bring with you to the testing center for admittance for your exam, please contact Pearson VUE customer service at Any candidate exceptions to the ID policy must be pre-approved by the Pearson VUE customer service at least three business days before the scheduled exam appointment.

How do I access my test results?

You may access your test grade after completing a CBT exam, through the Bar Report. This bar report illustrates your areas of strength and areas needing improvement. To access the report, sign into your online portal, select "My Certification Portal", next select “Schedule Proctored Exams” and then "View Score Reports". Select the “View” button for the specific exam you wish to review.

What will happen to my records and testing history with NACE International Institute?

All records and testing history are the property of NACE International Institute, and this information will remain with NACE International Institute. Access to all of your certification information will be available on My Certification Portal or through the certification link on your NACE Profile.

Where is the nearest Pearson VUE testing center to me?

In addition to the complete list of Pearson Testing Centers, when you schedule your exam through Pearson VUE, you will see a full list of all testing locations near you. If you are eligible to test, login to My Certification Portal to schedule your exam.

What happens if I fail the practical exam?

Candidates that fail the practical exam only, are not required to retake the written exam.

If I fail my written exam, what are my retake options?

Effective July 1, 2016, candidates that fail the written exam only, are not required to retake the practical exam.

For Coating Inspector Program (CIP) certifications, the authorization to test is valid for 18 months from date of purchase of the course.

For all other CBT exams, the authorization to test is valid for 4 years from date of purchase of the course.

Should you fail the initial attempt:

  • A retake can be scheduled provided it is within the authorization to test period.
  • The fee for the retake is dependent on the certification, See Exam Fees.
What is ‘My Certification Portal’?

The new Certification Portal is a one-stop location to track and manage your certifications.

This portal allows you to:

  • Check your certification status or view your progress
  • Schedule your CBT exam
  • Schedule and pay for your CBT re-take exam
  • Manage your certification renewals

Need additional information?

Check back to this page frequently as we will be updating this list of FAQs. If you don’t find the answer to your question, please contact FirstService at 281-228-6223 or

Houston, Texas USA | Phone: +1 281-228-6223 or +1 800-797-6223 | Fax: +1 281-228-6300 |

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